Is submitting the form a confirmed booking?
No. The form saves your request and shows a booking reference. The S6 Team confirms availability, final pricing, driver and vehicle allocation separately.
How is the estimated fare calculated?
The estimate uses your selected vehicle, estimated one-way kilometres, trip type and the R100 booking fee. Minimum fares include the R100 booking fee and apply even to shorter journeys. Tolls, parking and additional stops may be charged separately. The first 30 minutes of waiting are included. Additional waiting is charged at the rate agreed in your quotation.
How are return and no-return trips charged?
Enter the one-way distance for either trip type. Return trips use one-way kilometres × 2. No-return trips use one-way kilometres × 1.4. The minimum fare still applies.
What if I do not know the distance?
Choose “I’m not sure” on the booking form. Sustain6 will calculate the route distance and confirm the fare with you before the journey.
Can I change my booking after submitting it?
Yes. Open the secure booking link or use “My booking” with your reference and phone number, then enter the verification code sent to the booking email. Online changes are available while the request is new or being reviewed. Contact the S6 Team once it is confirmed.
Why do I need an email address to book?
It lets us send a security code when you return to My booking. Use an email you can access; a client account is optional. For an older booking without an email, call the S6 Team for help.
Can I cancel online?
Yes. New, contacted and confirmed bookings can be cancelled from the secure customer booking page. Any cancellation fees already agreed for a confirmed service may still apply.
What happens after I submit?
A saved-request page shows your booking reference, journey summary and next steps. WhatsApp follow-up is optional. The S6 Team checks availability and sends a quotation for your approval; the trip is confirmed separately once arrangements and payment terms are agreed.
Which areas do you serve?
Sustain6 focuses on Johannesburg, Pretoria, Centurion and surrounding Gauteng routes, including planned airport, corporate, private and long-distance journeys.
How do I choose a vehicle?
Choose according to the number of passengers and luggage. The hatchback carries up to three passengers, sedans up to four, and seven-seaters up to six. Enter bag counts, sizes and oversized items in the luggage field. Luggage space is confirmed with the allocated vehicle before the trip is confirmed.
Can a company open a transport account?
Yes. Companies can apply for recurring transport, consolidated administration and monthly invoicing through the corporate-account application.
How do I contact Sustain6 urgently?
Call or WhatsApp 076 272 0209. For non-urgent enquiries, email hire@sustain6.co.za.
Still need help?
The S6 Team can confirm the right vehicle and booking arrangement for your journey.