Clear booking conditions
These terms explain how Sustain6 booking requests, confirmations, estimates, journey changes and cancellations are handled.
Submitting the website form records a request but does not guarantee availability. A booking becomes confirmed only after Sustain6 confirms the journey, vehicle, driver and final commercial arrangement with the client.
Website estimates are based on the customer’s estimated one-way kilometres, selected vehicle and trip type, or a distance calculated by Sustain6 when requested. Final pricing may change when the route, distance, additional stops, tolls, parking, waiting time or other service requirements are confirmed.
Minimum fares are R1,150 for Hatchback, R1,300 for Sedan and R1,675 for 7-Seater, including the R100 booking fee. This is a minimum charge, not a minimum journey length. Return trips use estimated one-way kilometres × 2; no-return trips use estimated one-way kilometres × 1.4. The first 30 minutes of waiting are included. Additional waiting is charged at the rate agreed in your quotation.
Provide an accessible email address with your request. Use My booking with the reference and phone number, then enter the code sent to that email. Customers may update an unconfirmed request through the secure booking page. Changes made after confirmation are subject to vehicle and driver availability and may affect the price.
Customers may submit a cancellation through the secure booking page or contact the S6 Team. For a confirmed booking, any cancellation amount communicated and accepted as part of the quotation or confirmation remains payable.
The customer must provide an accurate passenger count and disclose large luggage, mobility equipment, child-seat requirements or unusual items before confirmation. Sustain6 may allocate a comparable vehicle within the selected category.
Clients must verify their account email and protect their password, authenticator and recovery codes. They are responsible for activity completed through their account. Corporate registration does not automatically approve credit, monthly billing or special rates. These arrangements apply only after Sustain6 confirms approval.
Passengers should be ready at the agreed collection point and time. Unsafe, unlawful or abusive conduct may result in the service being refused or ended.
Booking and account information is used to manage transport services, communicate with the customer and maintain operational records. See the privacy notice for more information.
Questions about these terms can be sent to hire@sustain6.co.za or discussed by calling 076 272 0209.
Review the estimate and submit a booking request online.